The Spa Is Not a Battlefield

A Gentle Reminder for Difficult Guests
Spas are designed to be sanctuaries—spaces of calm, care and deep healing. Every detail, from the lighting and music to the scent in the air, is curated to help guests relax, release and reconnect with themselves. The people who work in these spaces—therapists, receptionists, spa managers—are trained professionals whose purpose is to offer support, not to be tested, corrected or undermined.
Yet, in almost every Spa, there are guests who treat the experience as a performance of control rather than a journey of care. They arrive not with openness, but with an agenda: to prove they know more than the therapist, to challenge the protocol, to bend the rules or to take out their frustrations on staff. These guests aren't looking for relaxation, they're looking to assert dominance, even in a setting that exists to do the very opposite.
Let's be clear: feedback is always welcome. Preferences matter. But when a guest uses their treatment as an opportunity to lecture a therapist, ignore safety or hygiene standards or intentionally disrupt the process, the experience becomes toxic—not just for the staff, but for other guests, too. A Spa is not a battlefield. It is a space built with mutual respect.
Behind every treatment is a therapist who has spent years studying anatomy, physiology, massage techniques, skincare, energy work or therapeutic protocols. These are not "just massage girls" or "people who rub oil." They are professionals and like any professional, they deserve to be treated with courtesy and trust.
If your goal is to find peace, to release stress, to experience real care—trust the process. Listen to the therapist. Be open to their guidance. Respect the boundaries of the space. The best Spa experiences happen when guests allow themselves to receive, rather than control.
At the heart of hospitality is kindness—on both sides. Let's not forget that.